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Privacy and Cookie Policy

Privacy and Cookie Policy

Whether you are shopping with Salt Dog Cycling or just browsing our website, we want you to know that we are fully committed to safeguarding your privacy. Once you choose to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy.

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at info@saltdogcycling.com

What information do we collect?

We may collect, store and use the following kinds of personal information:-

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
  • Information that you provide to us for the purpose of registering with us
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
  • Any other information that you choose to send to us.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:-

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send to you goods purchased via the website, and supply to you services purchased via the website;
  • send statements and invoices to you, and collect payments from you;
  • send you general (non-marketing) commercial communications;
  • send you email notifications which you have specifically requested;
  • send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website for product reviews, we will publish and otherwise use that information in accordance with the licence you grant to us.

For further information about this please read our Terms Of Use

In order to fulfil orders and provide you with the best level of service, we share your data with the following data controllers:

Delivery companies we used

Royal Mail, DPD, TNT and UPS

Secure Payment service provider

Braintree and Paypal

Product Review System

We use Stamped.io, product review system to provide our customers with the best shopping experience. Following a purchase, we securely transfer your name, email address and products you have purchased to them and they will then use this information only for the purposes of inviting you to leave a review around 7 days after purchase.

Email Marketing

If you opt-in to receive marketing emails from us, we try to send around one a month to keep you up to date with our latest products and offers.

If you've bought from us, we might try and use this product information to personalise product recommendations to you.

You can opt-out of receiving marketing emails from us at any time by:

Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.

Online Advertising

We use Facebook, Instagram and Google Display Network for targeted advertising

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, for example:

  • Your purchase history
  • Products you have viewed

By visiting our website and consenting to our use of cookies (see below), or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising. 

Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available here

Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.

Retaining your information

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time by editing your account or email us at info@saltdogcycling.com

Your Rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

If you have any questions or wish to exercise your rights, please email us at info@saltdogcycling.com

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.

Contact us:

We welcome any feedback about our privacy policy good or bad.

If you have any of the following questions please don't hesitate to ask.

  • Have any questions about how we collect and use your information
  • Would like a copy of the information we hold about you
  • Would like to update or remove any of the information we hold for you
  • Would like to exercise any of your rights explained above

You can either email info@saltdogcycling.com or write to us at:

Data Protection Officer
Salt Dog Cycling
5 Wallace Road
Northampton
NN2 7EE
United Kingdom
 
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